Cloud Telephony refers to the replacement of a business phone with the cloud-based phone system. In simple words, it’s a technology that moves your business telephone system to the cloud.
Cloud telephony is the most trending topic nowadays and it can help your business to grow because it’s one of the affordable ways which can boost your business ROI.
Hard to believe?
We all know that cloud telephony is far cheaper than a traditional method of connecting with buyers. But the traditional telephony systems can’t be integrated with other tools. And if the phone system does not integrate with your CRM, then your inbound sales executive has to manually fill in the details into CRM after a call. This becomes quite hectic but with cloud telephony, you can easily manage the things. Cloud telephony gives you access to some amazing tools which lets sales executive have all the customer history on their fingertips.
A cloud-based phone system ensures continuity of business. Your business never gets on hold no matter where you are. With cloud telephony, you can remain 24×7 connected with your customers. Another big plus point of cloud telephony is that it’s unaffected by outside factors that might keep employees away from the office like a heavy downpour or unsuitable weather.
You can scale up to more opportunities with cloud telephony. For example – a potential customer landed on your website because of SEO and online advertising efforts.
Will you let that potential customer go?
No, Never miss an opportunity with cloud telephony.
Inserting a small widget on your website can convert that audience into the customer. Because when the customer clicks on the CTA widget he will automatically get connected to the agent or else he will receive a pre-recorded welcome message ensuring an agent will contact him soon. This means you don’t lose any prospects.
With the added benefit Cloud telephony also helps in substituting the office cost. Office Rent is one of the biggest cost which businesses bear. And if you have just started a business then it’s quite difficult to bear this expense. In this case, moving to a virtual business phone system seems to be the best option. The advent of cloud-based tools allows you to work even from your home, all you need is just an internet connection. And someone has aptly marked that “If you don’t have a big staff and do not have anyone to manage the system, it is a really good option to go with a hosted option.”
Yes, You heard right. Cloud telephony helps to reduce operational costs. Cloud telephony will replace the receptionist who attends the call and directs it to the respective agent/ department with VoIP. Thus cloud telephony helps in reducing the operational cost.
There are many more benefits of cloud telephony which you can consider for switching your business to a cloud-based phone system. But the above mentioned are the evergreen benefits which you can consider without giving a second thought.
Before selecting cloud telephony for your business always question yourself how your customers are interacting with you
Do they call you?
Do they chat with you?
Does your business require a virtual receptionist?
Is it in your budget?
Answer these questions and evaluate the providers while choosing the cloud telephony.
I don’t deny the fact that there are other marketing tools too out there in the market which can boost your business revenue. But all I can say is cloud telephony will surely take your business to another level.
Let us know about your thoughts and doubts in the comment section mentioned below and we shall get back to you with more information on cloud telephony soon. Stay tuned