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Monthly Archives: February 2022

Marketing, Technology News 0 comments

Blog-Auto-Dialer-Benefits

 

Call Centers work on multiple campaigns including lead generation, calls, inbound leads and follow-up calls. But merely working on campaigns is not enough if you do not utilize or benefit technology in enhancing the operational efficiency of the campaigns.

Agents manually dialing customer numbers tend to waste most of their time. Taking advantage of AUTO-DIALER is a great solution to it.

Let’s see how an auto-dialer can benefit your business!! Read More

Online Marketing 0 comments

funda

Everyone must think ‘contact center’ and ‘call center’ are just synonyms. But no, there’s a key difference between the two. The contact center is the platform or hub that manages customer communications and customer services across various channels. It includes phone, email, live chat, messaging, and social media.

Contact center software provides all customer-facing services at a single platform. Whereas a call center is a hub where customer conversations is taken exclusively via phone channels. The call center focuses on inbound and outbound phone calls. Read More

Marketing, video conferencing 0 comments

blogsarv

Only in the last year has the world changed a lot. With the coronavirus pandemic, the world is stuck, and the way we operate, the world runs, and the way we live have changed. The way people expected to live in the big 2021 and post-2021 world is not what it has been. All this hardship also means a new reality – being locked up at home and not meeting friends, family and even co-workers.

In such incomparable times, video conferencing solutions have come to our aid. From traditional businesses to family reunions, video conferencing platforms have supported it all.

Read More

Marketing 0 comments

Blog-Protect-Data-Practice

 

Security should be the first priority of call center leaders, keeping customers and their data protect from cybercriminals. Around 98% of all cyberattacks directly target individuals and call center agents through phishing attacks and other kinds of social engineering.

Every now and then, there’s news of cyber or malware attacks; affecting the accounts of millions (however, quick actions taken to secure it). At the beginning of the pandemic and remote work, customers were insecure about data compromisation. 

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