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Cloud 0 comments

How to Choose Right Cloud-Based Call Center for Business

Cloud is bringing changes in so many sectors and one of those sectors is call center marketing. Before this company used to make on-premises call centers. In order to have that it take so many resources out of a company’s pocket.

That means, for better customer service and experience companies have to invest more in the support unit. But as the cloud was introduced to call centers, it changes the whole way it used to work before.

No company does not need any more hardware or infrastructure or space to set up a call center. Now they hire a third party company to take care of that which just gives them a data center and software to commute with customers. All the big hardware is now compacted into a simple small software that can be installed in a system in just a minute to assemble a whole call center. Read More

Technology News, Thoughts 0 comments

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Work From Home, a practice that is currently adopted and implemented by so many organizations. To survive this pandemic, companies with no WFH policies have also accepted this norm. It doesn’t matter if you are a small business or big one with a better finance backup, everyone has accepted WFH as their new normal and new workstation.

WFH is the coin with pros and cons and no one knows what you are going to get. Sometimes it benefits the organization more than the employees or vise versa. According to new research, there are employees leaving jobs just because of a long commute. People don’t want to travel long. So some take it as an advantage and for some, it is a disadvantage.

Also, in this current situation of CoronaVirus (COVID-19) pandemic, everyone is instructed to stay at home to be safe. Work from home always worries employers that this luxury reduces the productivity of their employees. Well, these are some researches showing that remote workers are more productive than in-office workers. Read More

Cloud 0 comments

cloud-Call-center-solution

Cloud, a technology that is changing the world for the past few days. Till now it has already changed a lot of industries and will bring changes in more. Now, as we are here to talk about cloud in the call centers, then let’s focus on that. Right now so many companies have already started using cloud call center solutions for their marketing and customer service. But the question is why one company should go with a cloud call center instead of the traditional one. So let’s start with its definition. Read More

Marketing, Motivation & Productivity 0 comments

Sarv-WAVE-video-conferencing-App

As a business, we know the importance of a common workplace or platform where everyone can connect easily. In the current situation, every business wants to have the same. They want their teams to work together in better collaboration.

Online video conferencing is one of those technologies that can give you a competitive edge over others who are not using it. It is the best way to connect and communicate with 2 or more people simultaneously.

Opportunities it presents for business are countless. From remote working to collaboration across places are two major benefits it gives. Its benefits and major usage can vary from business to business but its major task or providing flexibility and connectivity to work will never fade.

Let’s dive deep into some of the benefits that Sarv WAVE video conferencing provides to a business: Read More

Technology News, video conferencing 0 comments

sarv-wave-video-conferencing-solution

You make a mistake and it will haunt you for a long time. This has become a bitter truth for video calling app zoom. When the words got out that user data is not safe with Zoom, the world started talking about its replacement. No matter how brilliant you are, a mistake is a mistake. When this incident happened, most of the world was using the app already.

Some branches of the Indian government were also using the app at that time. This data breach inspired Indian governments to take a step and make a home-raised video conferencing app. This resulted in a challenge by the ministry of electronics and information technology. Read More

Cloud 0 comments

Cloud-telephony-service-provider

The coronavirus crises have become so worse than anyone thought a few months ago. It has disrupted business so much that virtual working has become the new norm. Sudden switching of things has put most of them out of their comfort zones, especially those where telecommuting and virtual communication have never been available. Things are equally difficult for employees because they work from home with their productivity levels and technical problems. The biggest challenging thing for companies is coordinating and communicating with the clients. Read More

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