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More than 35% of the consumers who prefer CALLS to contact brands are more likely to buy your product and service. Did the numbers surprise you? Have you already invested in click to call widget because your competitors are taking huge advantage of it!! Do you know, even after having quality traffic on your website, […]
First, we understand what cloud contacts are before PBX. The Cloud Contact Center is a comprehensive suite of tools, applications, and cloud-hosted services for call centers or enterprise customer support departments. The cloud contact center can include tools and applications for sending phones, messages that include chat, SMS, social media, robot, etc., as well as […]
Thriving in the business market has drastically changed over the last decade!! Let’s see how you can become a leader in this fast-paced business marketing environment to enhance customer experience. Customer experience is one of the most prominent factors that help to determine how a business will thrive. A product or service may be great, […]
There was a sudden shift in needs and priorities between 2020-21 due to Coronavirus. It might be a hassle to describe how customer service exercised from the past two years as many experienced an eventful, innovative, and challenging time. New year – 2022 will soon knock on doors with fresh trends and opportunities. The contact […]
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Denis Waitley, Author, and Motivational Speaker Call centers are the heart of all businesses, ensuring seamless flow and customer experience (CX). Despite the expansion of chatbots, email, and social media, call centers […]
Introduction: The business call center is known to handle a huge number of calls in one day. It is practically impossible for an individual or a team to do this. So we need artificial intelligence to help agents with their day-to-day customer relationships. This guide will help you understand why and how you can handle […]
