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Toll-free is one of the most widely used voice channel solutions for customer engagement. Various advertising and consumer studies have shown that it helps to smooth out customers’ commitment to speech. This is exactly the same motivation why organizations and companies of all sizes want to use it. Organizations in various ventures use a toll […]
Everyone must think ‘contact center’ and ‘call center’ are just synonyms. But no, there’s a key difference between the two. The contact center is the platform or hub that manages customer communications and customer services across various channels. It includes phone, email, live chat, messaging, and social media. Contact center software provides all customer-facing services […]
Understanding CCaaS The concept of a contact center as a service (CCaaS) has captivated businesses for a few years now. With the changes caused by the pandemic, this service seems to have gained momentum. How a company addresses the concerns of its customers is a high priority for today’s buyer. The widespread availability and accessibility […]
Do you wish to increase your company’s production and revenue and looking for solutions? If you answered yes, this article is the ideal place to learn how to get there! As we get more connected with the passage of time, we cannot overlook the fact that calling a business to inquire about products is still […]
It is no shock that your customers want to resolve their concerns for the first time. However, you may be surprised that Automatic Call Distribution (ACD) helps you do this. You probably already have access to this popular call center feature to make it work. If you have a corporate phone system, it can distribute calls […]
Customer service technology continues to evolve and improve customer experience (CX) at a frenetic pace. Over the years, businesses have been upgrading their capabilities to bridge the gap between consumer demands and professional services. Nowadays, the consumer has grown used to digital-first experiences thus, raising the expectation bars for businesses. Also, digital solutions have increased […]
