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No matter what you want to call it – teleworking, teleworking or teleworking – teleworking has expanded in recent years. And this is what we now see as a “new normality.”
Remote working has proven to be a vital strategy for business continuity. The resilience of teleworking has made organizations successful in remote environments. Read More
A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.
As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More
The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.
As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More
IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.
IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.
Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.
Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers. Read More
