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Browsing posts in: Cloud

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Cloud-based-contact-call-center

Most contact centers operating today work with old technology and call center software that cannot keep up with customer and business communications. The cloud-based contact center is a modern alternative to on-site contact centers using the latest communication technology. It offers many benefits to companies that want to constantly meet and exceed their customers’ expectations.

If your business is still dependent on legacy contact center technology, you’re likely to feel the pain of the limitations of your system. There are times where you might face difficulties in adding new channels (such as SMS or Facebook Messenger) or easily update your phone menu. You may have used a cloud solution or two, but they will remain silent among the rest of your systems and can’t talk to each other. This is a disappointing position. It’s hard to help customers if your technology works against you. Read More

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Enhance Your Call Center Service

Customers are on the throne in today’s markets and they know it. So, of course, the need for excellent support is at the heart of every call center.

Your call center is at the forefront of your activities, requiring constant and careful monitoring. To effectively manage the customer experience, you need consistent monitoring and metrics, which are critical to determining agent and call center performance.

Do you want to improve our call centers’ experience and looking for different ways?

If that is the case then you’ve come to the right place. Read More

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On-Premise Call Center

As business trends evolve and demand grows, companies need to manage their call centers efficiently. From cost-effectiveness to hardware maintenance, on-premise call centers are becoming a challenge for every business.

In the current era of all other companies migrating to a cloud-based call center system, some companies are still relying on an on-premises call center. If you’re ever wondering if a local call center is right for your business, it’s a good idea to make a decision as soon as possible.

When creating a new call center or planning to revitalize customer support, one needs to carefully consider how an on-site call center solution will be unfavorable for your business in the future. Whatever you decide to do, gathering knowledge about the technology you use is mandatory for every business owner or manager. Read More

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Use of CRM for Startups

As a startup, the most important thing to know is whether you intend to stay or not. Any startup’s main goal is to grow and evolve, and for that, you definitely need an effective CRM solution.

Beginners often consider customer relationship management (CRM) essential to the success of a medium to large business. But what you will find out at the end of this article will show the real potential of CRM. CRM is equally essential for startups, even before they are broadcast live. Read More

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Cloud Telephony

The world is changing in this era of the pandemic. So many different technologies are emerging as the solution to keep this world revolving. Cloud telephony is one of those solutions that is making sure that businesses are still connected with their customers. It is not only helping businesses connect with their customers, but it is also increasing productivity. How? With cloud telephony. It has a flexible structure that allows executives to work anywhere and anytime.

India is currently one of the greatest consumers of Internet-based communication or contact centres. Data is also now available here at a cheap price and almost everywhere. A wider man-power is also available in India. Yes, so many companies were unable to grasp the benefits of all these and remained behind the curve. Read More

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Cloud-Telephony

Cloud technology has gained popularity in the business environment and is growing by leaps and bounds. For many businesses, voice communication is an important part of communicating with customers and vendors. Voice communication has more potential than other communication and can enter into or break a deal. When it comes to CRM, voice plays a vital role and shows its impact on the customer experience more than anything else. This is where cloud telephony comes in. Over time, the use of cloud telephony in the field of SMEs (small and medium-sized enterprises) will increase significantly.

According to the Gartner report, the cloud services sector has increased to $ 383 billion in 2020. If you still use the old and traditional PBX (Private Branch Exchange) system, it means that you are lagging behind your competitors. The development of new technology has made communication easy and efficient. You can easily migrate to cloud-based services without the need for additional infrastructure or technical knowledge. Read More

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