Browsing posts in: Cloud

Skill-Based Routing To Make Your Call Center Productive

Nov 23, 2021 Posted by Sarv Cloud, Hosted IVR 0 comments

Although there are many contenders for modern call center solutions, skill-based call forwarding must be one of the key solutions. With the help of skill-based call forwarding, the future of call forwarding is here.

Skill-based routing is a feature of a cloud phone that analyzes customer data when a call arrives and automatically directs the caller to the agent with the best skills to resolve the issue.

This feature prevents unnecessary call transfer between agents and improves customer satisfaction.

When Is It Time to Switch to Cloud Call Center?

Nov 10, 2021 Posted by Sarv Cloud 0 comments

Ever since the pandemic hit, businesses have been moving to new communication models. They are seeking a solution that can help them conduct business remotely without affecting their efficiency and productivity. When you want a business to succeed, its communication should be seamless. A seamless communication ensures the continuity of a business and switching to cloud call center can help you.

Many businesses are evolving with time and adopting new technology and solutions to achieve success. On the other hand, some are finding it difficult to let go of their current solutions. They just do not want to invest in solutions that are more efficient and profitable for business. This thing happens when a business is unable to see the big picture. Read More

Make Most of Your Voice Communication Insights to Optimise the Customer Journey

Nov 8, 2021 Posted by Sarv Cloud 0 comments

Expanding or growing your business is becoming hard, considering the competition in markets. You have to be more cautious and attentive in order to stay ahead of your competitors. Taking one step ahead before anyone else can lead you to better customer engagement.

It is important to optimize your customer journey to assure that your brand and the service you provide are trustworthy. It can also help your customers to get the best of your services. The most critical or deep conversations in any business happen on calls. People can record these conversations effortlessly, either by recording or taking insights into the call conversation. You can then analyze these voice data or calls with the help of cloud-based voice communication systems. Read More

Cloud Telephony for A Fresh Start Post Pandemic

Oct 18, 2021 Posted by Sarv Cloud 0 comments

Cloud-Blog

The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.

A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.

Everyone faced the consequences; small businesses and marketers have been hit particularly hard.

Motivate, Communicate and Enrich Remote Teams with Cloud Telephony

Oct 4, 2021 Posted by Sarv Cloud 0 comments

The world is currently in crisis(yes, till date). Companies are forced to work from home. And employees are expected to meet deadlines to meet the challenges of telecommuting. Read More

Cloud Telephony Disrupting HR Operations for the Better

Sep 17, 2021 Posted by Sarv Cloud, Hosted IVR 0 comments

No matter what you want to call it – teleworking, teleworking or teleworking – teleworking has expanded in recent years. And this is what we now see as a “new normality.”

Remote working has proven to be a vital strategy for business continuity. The resilience of teleworking has made organizations successful in remote environments. Read More

Pages:‹1...8 9 101112 13 14 15 16 17 18 ›