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Cloud-based Call center solution providers in India

When we talk about the on-premises call center, we are talking about a huge investment in infrastructure and manpower. Not just that, these on-premises call centers are using old technology in current time. It can drag a business a lot back than the competition. In order to keep your business ahead of others, one should look for a cloud-based call center.

These cloud-based call centers are not a product of latest technologies but it also saves you a lot of your investment. In this article, our sole focus will be on why one business should have a cloud-based call center.

With the current technology, it is made easy to add more features to your call center on demand. You don’t have to change the setup at all. All you need to do is made the request to your service provider and it will be done in no time.

A cloud-based call center is a basic need of a business stepping up with the growing customer demand. It optimizes the existing ecosystem and provides a seamless customer experience. Making the customer experience better help with retaining customers in this complex competition. Read More

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How to Choose Right Cloud-Based Call Center for Business

Cloud is bringing changes in so many sectors and one of those sectors is call center marketing. Before this company used to make on-premises call centers. In order to have that it take so many resources out of a company’s pocket.

That means, for better customer service and experience companies have to invest more in the support unit. But as the cloud was introduced to call centers, it changes the whole way it used to work before.

No company does not need any more hardware or infrastructure or space to set up a call center. Now they hire a third party company to take care of that which just gives them a data center and software to commute with customers. All the big hardware is now compacted into a simple small software that can be installed in a system in just a minute to assemble a whole call center. Read More

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cloud-Call-center-solution

Cloud, a technology that is changing the world for the past few days. Till now it has already changed a lot of industries and will bring changes in more. Now, as we are here to talk about cloud in the call centers, then let’s focus on that. Right now so many companies have already started using cloud call center solutions for their marketing and customer service. But the question is why one company should go with a cloud call center instead of the traditional one. So let’s start with its definition. Read More

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Cloud-telephony-service-provider

The coronavirus crises have become so worse than anyone thought a few months ago. It has disrupted business so much that virtual working has become the new norm. Sudden switching of things has put most of them out of their comfort zones, especially those where telecommuting and virtual communication have never been available. Things are equally difficult for employees because they work from home with their productivity levels and technical problems. The biggest challenging thing for companies is coordinating and communicating with the clients. Read More

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sarv-dot

Someone said that a small thing can bring a big change. Inspired by this Sarv developed a device that is comparatively small from other telephony devices. It is just similar to the dot between 2  sentences. No one feels its presence but yet it is there to make those sentences valuable. So named this small device Sarv Dot.

This device will be integrated with your current system in an instance. The device will handle all the calls by sending them to the cloud. So now you are free from connecting your calls to the internet each time you get a call.

With lower power consumption and high-speed data-connectivity allows it to complete its tasks in no time. Not just a cloud storage, it also acts as a local storage device to provide stability to the local devices. This small buddy of your telephony syncs with the cloud and is controlled from the cloud. Read More

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Choose Right Phone Services

While we are moving more toward the text, emails, and multimedia for marketing purposes, one thing is still there at its place but better. Yes, we are here talking about voice services. Voice services may look old but as it has now collaborated with automation technology and ai, it has become far better. For a business, phone service is still a reliable and transparent conversational option.

So let’s start the article to guide you on how you can choose the right business service for your business. Read More

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