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Browsing posts in: Cloud

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Blog-Relationship-and-CT

How do you prefer your work? Allocated or dispersed? How would it feel to shift from one place to another for every single piece of information? Imagine an accountant has to visit a place, then record transactions, visit the place, then record transactions – it will become a non-stop process that continues till you have all records.

Customers expect a seamless experience when communicating with executives. To stay ahead of the competition, your organization must ensure the service of instant messaging, phone, and email service.

According to Aberdeen Group, the company, on an average, loses about 25% of its customers due to poor customer service. Remove the loss with an efficient CRM phone system, and retain around 89% of customers.

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Blog-Cloud-Trends-2022

There was a sudden shift in needs and priorities between 2020-21 due to Coronavirus. It might be a hassle to describe how customer service exercised from the past two years as many experienced an eventful, innovative, and challenging time. New year – 2022 will soon knock on doors with fresh trends and opportunities. The contact center industry will also explore trends focusing on developing efficiency, cost-savings, improved customer experience (CX), employee experience (EX), etc.

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Blog-Routing

Although there are many contenders for modern call center solutions, skill-based call forwarding must be one of the key solutions. With the help of skill-based call forwarding, the future of call forwarding is here.

Skill-based routing is a feature of a cloud phone that analyzes customer data when a call arrives and automatically directs the caller to the agent with the best skills to resolve the issue.

This feature prevents unnecessary call transfer between agents and improves customer satisfaction.

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Blog-Swith-to-Cloud

Ever since the pandemic hit, businesses have been moving to new communication models. They are seeking a solution that can help them conduct business remotely without affecting their efficiency and productivity. When you want a business to succeed, its communication should be seamless. A seamless communication ensures the continuity of a business and switching to cloud call center can help you.

Many businesses are evolving with time and adopting new technology and solutions to achieve success. On the other hand, some are finding it difficult to let go of their current solutions. They just do not want to invest in solutions that are more efficient and profitable for business. This thing happens when a business is unable to see the big picture. Read More

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Blog-Make-Most-of-Your-Voice-Communication-Insights-to-Optimise-the-Customer-Journey

Expanding or growing your business is becoming hard, considering the competition in markets. You have to be more cautious and attentive in order to stay ahead of your competitors. Taking one step ahead before anyone else can lead you to better customer engagement.

It is important to optimize your customer journey to assure that your brand and the service you provide are trustworthy. It can also help your customers to get the best of your services. The most critical or deep conversations in any business happen on calls. People can record these conversations effortlessly, either by recording or taking insights into the call conversation. You can then analyze these voice data or calls with the help of cloud-based voice communication systems.  Read More

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Cloud-Blog

 

The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.

A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.

Everyone faced the consequences; small businesses and marketers have been hit particularly hard.

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