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Browsing posts in: Cloud

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Blog-Advantage-over-Remote-Working

Do you want to reduce the cost of your phone system while increasing its functionality or remote working agent performance?

According to the State of Business Communication Report, 83 percent of businesses lost a customer, missed a key milestone, or fired a worker in 2019 as a result of a communication problem.

You are at the right place if you consider switching from your current business phone service to cloud telephony. We’ll go over everything you need to know about cloud telephony in this article. It will include the essentials, how it works, how it helps your organization or remote working agents, and how to pick a new cloud telephony service. Read More

Cloud, Hosted IVR 0 comments

Blog-ACD

Automatic Call Distribution (ACD) is an important feature in setting up a call center. It is responsible for managing queues and responsibly allocating all incoming calls to appropriate staff agents. If you are in the customer support area, you may have already heard of ACD. In fact, the most common question in any sales team is how is the working of ACD.

Automatic call divider is a type of call forwarding on preset factors. When a customer calls, IVR first gathers the customer’s information and intentions. It then directs the customer to an agent with the appropriate skills on the information gathered. Read More

Cloud, Technology News 0 comments

Blog-Contact-Center-2022

Understanding CCaaS

The concept of a contact center as a service (CCaaS) has captivated businesses for a few years now. With the changes caused by the pandemic, this service seems to have gained momentum.

How a company addresses the concerns of its customers is a high priority for today’s buyer. The widespread availability and accessibility of mobile devices has also set high standards for what consumers expect from today’s businesses.

As cloud-based call center services become more prominent, traditional call centers that operate outside of a physical location. It depends entirely on a large-scale hardware installation will become more prominent.

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Cloud 0 comments

Blog-TTS

Customer experience isn’t an expense. Managing customer experience only bolsters your brand. Stan Phelps

Improving customer experience is a significant and essential part of every business. Especially businesses that are directly serving the customers and solving their problems. For any solution, human interaction is necessary, and nowadays, human interaction is digitized with the advancement of technology.

If you are into the contact centers business, you must have come across various technological features to enhance customer experience.

One of the latest advanced features to be elaborated here is Text-to-Speech (TTS).

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Cloud, Technology News 0 comments

Blog-PBX-vs-CC

First, we understand what cloud contacts are before PBX. The Cloud Contact Center is a comprehensive suite of tools, applications, and cloud-hosted services for call centers or enterprise customer support departments. The cloud contact center can include tools and applications for sending phones, messages that include chat, SMS, social media, robot, etc., as well as email, CRM, and the Omnichannel.

The cloud telephony application simplifies the flow of incoming and outgoing business calls and includes a number of productivity-enhancing and tracking features. This phone feature can be provided in two ways, namely Cloud PBX and Cloud Call Center. Let’s discuss the differences in the features of these applications, but first look at what each application means. Read More

Cloud 0 comments

Blog-Relationship-and-CT

How do you prefer your work? Allocated or dispersed? How would it feel to shift from one place to another for every single piece of information? Imagine an accountant has to visit a place, then record transactions, visit the place, then record transactions – it will become a non-stop process that continues till you have all records.

Customers expect a seamless experience when communicating with executives. To stay ahead of the competition, your organization must ensure the service of instant messaging, phone, and email service.

According to Aberdeen Group, the company, on an average, loses about 25% of its customers due to poor customer service. Remove the loss with an efficient CRM phone system, and retain around 89% of customers.

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