Customer experience is crucial in the e-commerce sector as it can set your business apart from competitors. An e-commerce business is expected to thrive when there are repeat customers. It can only be possible with the facilitation of exceptional customer service when they approach your business. Neglecting customer complaints can lead to a drastic impact on the customer experience. It is often seen that 85% of customers stop using online stores when customer support is poor. Therefore, organizations that make communication faster along with maintaining consistency across all channels can make customer interactions seamless.
The financial services sector has been accelerating with digital transformation. They are turning their customer experience (CX) to stand out from the competition and be a differentiator in the market. A survey revealed that 63% of respondents would consider switching banking/ finance service providers if they do not receive communication as per their expectations.
As we know education industry is all about exchanging and sharing knowledge. The communication between different stakeholders (parents, educational body, students) needs to be transparent and open for the purpose of attaining determined goals. Having the right medium for communication is necessary for ensuring smooth interaction between students and the educational institute. Since communication is dependent on technology due to distant learning, cloud telephony can transform the way students receive learnings regularly. Cloud telephony acts as a unified communication system for empowering the education sector with tech-savvy solutions. With zero cost investment and no backend hardware, it significantly reduces the infrastructural and maintenance costs. Read More
Attracting leads and converting them is one of the most obvious things businesses want. But at present, the excessive practice of customer calling has stopped customers from answering most phone calls or making contact with a brand. It has become difficult for agents to connect and hear from customers. Read More
When the complete customer support team is working together and utilizing the correct call center tools and best practices, the organization’s success is imminent.
Call center managers’ jobs go beyond hiring and managing a team. It’s also about looking for ways to innovate and improve processes and operations for lasting success and sustainability. Read More
During the past few years, the education system has been highly affected and forced to adjust to the changes. To keep up with the things and empower students with education, institutions have used technology to the best of their powers. Classroom teaching is changing these days, and students are becoming more tech-savvy.
To meet the changing demands of the education system, unified cloud-communication platform pops as the best solution.