Today, customers have become more straightforward regarding what they want from your brand. They expect convenience, ease and speed when it comes to connecting with the company. Click-to-call functionality is an essential part of the business that allows customers to reach an organization in just a single click. Certainly, this feature is revolutionizing business communication as it offers the ability for the brand to connect with targeted customers in an instant. 

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With an increase in cyber security crimes, it has become essential for businesses to ensure that they have the right security measures in place. Framing complex passwords is not enough to get rid of the problems related to security. Password recycling is the biggest nightmare of various security experts. A report has also indicated that well-known passwords have seen a 20% increase in hacking activities. Implementing a Two-Factor Authentication tool across the applications can make you and your customers safe from potential fraud.

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Generating leads and converting them into clients is a difficult task for a B2B sales team. Being an integral part of the business, the sales team is focused on building healthy relationships with customers. We often observe sales representatives busy on calls and they waste their precious time doing manual work. So what’s the solution to this problematic situation? The answer is simple “cloud telephony”.

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Have you ever wondered what is the essence of success in your company? Customers, yes it’s your customers who impact the company’s growth. Happy and satisfied customers have a significant contribution to the prosperous future of your business. But making customers happy has never been easy because of extended demands. Using a self-service strategy can help you treat your customers in the ways they want. A call disposition code is a structured way to track customer interaction to promote personalization.

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