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Blog-Make-Most-of-Your-Voice-Communication-Insights-to-Optimise-the-Customer-Journey

Expanding or growing your business is becoming hard, considering the competition in markets. You have to be more cautious and attentive in order to stay ahead of your competitors. Taking one step ahead before anyone else can lead you to better customer engagement.

It is important to optimize your customer journey to assure that your brand and the service you provide are trustworthy. It can also help your customers to get the best of your services. The most critical or deep conversations in any business happen on calls. People can record these conversations effortlessly, either by recording or taking insights into the call conversation. You can then analyze these voice data or calls with the help of cloud-based voice communication systems.  Read More

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Cloud-Blog

 

The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.

A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.

Everyone faced the consequences; small businesses and marketers have been hit particularly hard.

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Cloud-and-HR

No matter what you want to call it – teleworking, teleworking or teleworking – teleworking has expanded in recent years. And this is what we now see as a “new normality.”

Remote working has proven to be a vital strategy for business continuity. The resilience of teleworking has made organizations successful in remote environments. Read More

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Hotel-BlogThe hospitality industry is highly dependent on communication to ensure customer satisfaction and efficient business operations. Unfortunately, many brands fail to understand this important need and instead focus on other perspectives.

Although the hotel’s telephone system is still an important tool for customer service. Customers use it to make reservations, call the service center and receive room availability alerts. Let us discuss more about it.

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SaaS, Call Center, Business, SMEs

What exactly is a SaaS call center and how can it help your business? This blog will help you understand why SaaS has become so mainstream.

It seems like a model everywhere today. In many industries and sectors, companies around the world are moving to subscription cloud services. But why?

Sometimes it may seem that SaaS is all that everyone is talking about, regardless of whether you know what the term means. SaaS has replaced the traditional way businesses operate. In the process, it has also made business processes more efficient and cost-effective. But how can SaaS, especially a SaaS call center, help your business? Read More

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