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When the complete customer support team is working together and utilizing the correct call center tools and best practices, the organization’s success is imminent.
Call center managers’ jobs go beyond hiring and managing a team. It’s also about looking for ways to innovate and improve processes and operations for lasting success and sustainability. Read More
During the past few years, the education system has been highly affected and forced to adjust to the changes. To keep up with the things and empower students with education, institutions have used technology to the best of their powers. Classroom teaching is changing these days, and students are becoming more tech-savvy.
To meet the changing demands of the education system, unified cloud-communication platform pops as the best solution.
With the help of evolving technologies, we are moving towards an area where audiences have become smarter when it comes to shopping. As the smartphone becomes available to everyone, customers expect to call more companies before buying anything. That is because companies need to look for solutions for their business. Read More
Monitoring and measuring customer satisfaction are notable discussion topics in boardrooms and call centers. With technological evolution and advancement, the business environment is becoming more and more challenging day by day. Businesses want to know whether customers are happy with their products and services and that can only be done by surveys.
What impact their product and services have created on customers, where do they have to work, change, or innovate?
Do you want to reduce the cost of your phone system while increasing its functionality or remote working agent performance?
According to the State of Business Communication Report, 83 percent of businesses lost a customer, missed a key milestone, or fired a worker in 2019 as a result of a communication problem.
You are at the right place if you consider switching from your current business phone service to cloud telephony. We’ll go over everything you need to know about cloud telephony in this article. It will include the essentials, how it works, how it helps your organization or remote working agents, and how to pick a new cloud telephony service. Read More
Automatic Call Distribution (ACD) is an important feature in setting up a call center. It is responsible for managing queues and responsibly allocating all incoming calls to appropriate staff agents. If you are in the customer support area, you may have already heard of ACD. In fact, the most common question in any sales team is how is the working of ACD.
Automatic call divider is a type of call forwarding on preset factors. When a customer calls, IVR first gathers the customer’s information and intentions. It then directs the customer to an agent with the appropriate skills on the information gathered. Read More
