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Cloud Telephony

The world is changing in this era of the pandemic. So many different technologies are emerging as the solution to keep this world revolving. Cloud telephony is one of those solutions that is making sure that businesses are still connected with their customers. It is not only helping businesses connect with their customers, but it is also increasing productivity. How? With cloud telephony. It has a flexible structure that allows executives to work anywhere and anytime.

India is currently one of the greatest consumers of Internet-based communication or contact centres. Data is also now available here at a cheap price and almost everywhere. A wider man-power is also available in India. Yes, so many companies were unable to grasp the benefits of all these and remained behind the curve. Read More

Cloud-Telephony

Cloud technology has gained popularity in the business environment and is growing by leaps and bounds. For many businesses, voice communication is an important part of communicating with customers and vendors. Voice communication has more potential than other communication and can enter into or break a deal. When it comes to CRM, voice plays a vital role and shows its impact on the customer experience more than anything else. This is where cloud telephony comes in. Over time, the use of cloud telephony in the field of SMEs (small and medium-sized enterprises) will increase significantly.

According to the Gartner report, the cloud services sector has increased to $ 383 billion in 2020. If you still use the old and traditional PBX (Private Branch Exchange) system, it means that you are lagging behind your competitors. The development of new technology has made communication easy and efficient. You can easily migrate to cloud-based services without the need for additional infrastructure or technical knowledge. Read More

Cloud-based Call center solution providers in India

When we talk about the on-premises call center, we are talking about a huge investment in infrastructure and manpower. Not just that, these on-premises call centers are using old technology in current time. It can drag a business a lot back than the competition. In order to keep your business ahead of others, one should look for a cloud-based call center.

These cloud-based call centers are not a product of latest technologies but it also saves you a lot of your investment. In this article, our sole focus will be on why one business should have a cloud-based call center.

With the current technology, it is made easy to add more features to your call center on demand. You don’t have to change the setup at all. All you need to do is made the request to your service provider and it will be done in no time.

A cloud-based call center is a basic need of a business stepping up with the growing customer demand. It optimizes the existing ecosystem and provides a seamless customer experience. Making the customer experience better help with retaining customers in this complex competition. Read More

How to Choose Right Cloud-Based Call Center for Business

Cloud is bringing changes in so many sectors and one of those sectors is call center marketing. Before this company used to make on-premises call centers. In order to have that it take so many resources out of a company’s pocket.

That means, for better customer service and experience companies have to invest more in the support unit. But as the cloud was introduced to call centers, it changes the whole way it used to work before.

No company does not need any more hardware or infrastructure or space to set up a call center. Now they hire a third party company to take care of that which just gives them a data center and software to commute with customers. All the big hardware is now compacted into a simple small software that can be installed in a system in just a minute to assemble a whole call center. Read More

cloud-Call-center-solution

Cloud, a technology that is changing the world for the past few days. Till now it has already changed a lot of industries and will bring changes in more. Now, as we are here to talk about cloud in the call centers, then let’s focus on that. Right now so many companies have already started using cloud call center solutions for their marketing and customer service. But the question is why one company should go with a cloud call center instead of the traditional one. So let’s start with its definition. Read More

Cloud-telephony-service-provider

The coronavirus crises have become so worse than anyone thought a few months ago. It has disrupted business so much that virtual working has become the new norm. Sudden switching of things has put most of them out of their comfort zones, especially those where telecommuting and virtual communication have never been available. Things are equally difficult for employees because they work from home with their productivity levels and technical problems. The biggest challenging thing for companies is coordinating and communicating with the clients. Read More

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