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It is the perfect moment to join the text-to-speech bandwagon. Technology is rapidly growing, thus increasing digitized human interaction. Text-To-Speech (TTS) may seem to be basic technology, but it has more benefits than most people know. You can expand the reach of your business – new people, improved employee training, increased productivity, etc. Read More
Call queue management is a concept prevalent in contact centers that is vital for enhancing the experience and better customer service. As per research, it is indicated that 60% of customers have a negative experience with the brand when they are kept on long call hold. Consequently, there will be a potential loss of 60% of sales when the sales team fails to attend calls in less than a minute. This requires your contact center to develop best practices for call queue management to make the best out of call queues.
COVID-19 has accelerated the digitization of everything from the workplace to education to retail. And the FinTech (Financial Technology) industry is no exception. According to FinanceOnline.com research, the global fintech market will grow at a CAGR of 23.58% from 2021 to 2025. However, to run their operations and services smoothly, these Fintech companies require a slew of modern technologies like contact center solutions to help them simplify, automate, and boost processes and performance.
At present, retaining focus is one of the biggest workplace challenges employees face. The constant urge to check and scroll phones might be the reason behind fluctuating focus and concentration. If to find, there are plenty of distractions in the workplace. These distractions widely affect the performance of sales teams, especially when you don’t have a cloud telephony solution. We know that when it comes to sales, the pace is fast, the pressure is high, plus there is healthy to unhealthy competition. Read More
Interactive Voice Response (IVR) is a staple of contact centers in today’s era. Fierce competition in the market allows IVR systems to stay relevant by enabling advanced features which can accelerate the process of handling calls. It’s a kind of automated support system that decides routing strategies, manages queues and thereby reduces agents’ workloads. Research by Finance Online Study has depicted that customer satisfaction is a key metric for 95.7% of call center professionals. Likewise, true IVR technology is helpful in bringing both credibility and high-quality customer service within a call center setting.
Modern technology has allowed businesses to make improved communication and collaboration that leads to the development of new kinds of human contact, all thanks to Unified Communication. Technological breakthroughs create an opportunity for small businesses to invest in unified communication for effortless interactions. Connecting different communication systems allows for facilitating a unified experience for internal departments and customers as well. This is the reason why you should add unified communication to your list while running a small business.
