Browsing posts in: Cloud

Text-to-Speech – A New Power for Cloud Call Centers

Dec 31, 2021 Posted by Sarv Cloud 0 comments

Customer experience isn’t an expense. Managing customer experience only bolsters your brand. Stan Phelps

Improving customer experience is a significant and essential part of every business. Especially businesses that are directly serving the customers and solving their problems. For any solution, human interaction is necessary, and nowadays, human interaction is digitized with the advancement of technology.

If you are into the contact centers business, you must have come across various technological features to enhance customer experience.

One of the latest advanced features to be elaborated here is Text-to-Speech (TTS).

All About Cloud PBX VS. Cloud Contact Centre

Dec 13, 2021 Posted by Sarv Cloud, Technology News 0 comments

First, we understand what cloud contacts are before PBX. The Cloud Contact Center is a comprehensive suite of tools, applications, and cloud-hosted services for call centers or enterprise customer support departments. The cloud contact center can include tools and applications for sending phones, messages that include chat, SMS, social media, robot, etc., as well as email, CRM, and the Omnichannel.

The cloud telephony application simplifies the flow of incoming and outgoing business calls and includes a number of productivity-enhancing and tracking features. This phone feature can be provided in two ways, namely Cloud PBX and Cloud Call Center. Let’s discuss the differences in the features of these applications, but first look at what each application means. Read More

What is Customer Relationship Management & How it can Help in Cloud Telephony?

Dec 10, 2021 Posted by Sarv Cloud 0 comments

How do you prefer your work? Allocated or dispersed? How would it feel to shift from one place to another for every single piece of information? Imagine an accountant has to visit a place, then record transactions, visit the place, then record transactions – it will become a non-stop process that continues till you have all records.

Customers expect a seamless experience when communicating with executives. To stay ahead of the competition, your organization must ensure the service of instant messaging, phone, and email service.

According to Aberdeen Group, the company, on an average, loses about 25% of its customers due to poor customer service. Remove the loss with an efficient CRM phone system, and retain around 89% of customers.

Cloud Contact Center Trends for the Year 2022 – Ready, Steady, Go!

Dec 6, 2021 Posted by Sarv Cloud 0 comments

There was a sudden shift in needs and priorities between 2020-21 due to Coronavirus. It might be a hassle to describe how customer service exercised from the past two years as many experienced an eventful, innovative, and challenging time. New year – 2022 will soon knock on doors with fresh trends and opportunities. The contact center industry will also explore trends focusing on developing efficiency, cost-savings, improved customer experience (CX), employee experience (EX), etc.

Skill-Based Routing To Make Your Call Center Productive

Nov 23, 2021 Posted by Sarv Cloud, Hosted IVR 0 comments

Although there are many contenders for modern call center solutions, skill-based call forwarding must be one of the key solutions. With the help of skill-based call forwarding, the future of call forwarding is here.

Skill-based routing is a feature of a cloud phone that analyzes customer data when a call arrives and automatically directs the caller to the agent with the best skills to resolve the issue.

This feature prevents unnecessary call transfer between agents and improves customer satisfaction.

When Is It Time to Switch to Cloud Call Center?

Nov 10, 2021 Posted by Sarv Cloud 0 comments

Ever since the pandemic hit, businesses have been moving to new communication models. They are seeking a solution that can help them conduct business remotely without affecting their efficiency and productivity. When you want a business to succeed, its communication should be seamless. A seamless communication ensures the continuity of a business and switching to cloud call center can help you.

Many businesses are evolving with time and adopting new technology and solutions to achieve success. On the other hand, some are finding it difficult to let go of their current solutions. They just do not want to invest in solutions that are more efficient and profitable for business. This thing happens when a business is unable to see the big picture. Read More

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