How IVR Solutions Can Benefit Small Businesses?
IVR or Interactive Voice Response can be the ideal solution for many businesses. If your business calls for availability round the clock, the IVR can be the best replacement for a human voice receptionist. A small business often does not have the budget for 24-hours active customer support.
Also, what about clients who try to reach out beyond office hours? IVR is an effective solution in such a situation as well.
Besides managing the client queries, IVR also has several other advantages when integrated with CRM and other contact center systems.