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TollFree Number 0 comments

Blog-Marketing-Campaign

Business organizations monitor the performance of their marketing campaigns to optimize results. Toll-free numbers have become a powerful marketing tool for monitoring the performance of your marketing campaigns. India’s toll-free service providers ensure that organizations can evaluate the effectiveness of their marketing activities using toll-free numbers.

Organizations can buy toll-free numbers and boost their marketing campaigns, making them more reliable. Toll-free numbers help organizations analyze incoming calls and shape their marketing strategy accordingly. Organizations that do not have a separate marketing department can purchase toll-free numbers to measure the success of marketing strategies and campaigns. Read More

Technology News 0 comments

Blog-Customer Service Trend 2022

Customer service technology continues to evolve and improve customer experience (CX) at a frenetic pace. Over the years, businesses have been upgrading their capabilities to bridge the gap between consumer demands and professional services. Nowadays, the consumer has grown used to digital-first experiences thus, raising the expectation bars for businesses. Also, digital solutions have increased the efficiencies in customer service by breaking the complex fragments.

Evolution leads to new trends, which are essential for meeting market demands. The customer service landscape in 2022 is an evolution in businesses that improves the quality of their existing customer interactions. Read More

Online Marketing, Technology News 0 comments

Blog-Click-to-Call

More than 35% of the consumers who prefer CALLS to contact brands are more likely to buy your product and service. 

Did the numbers surprise you? Have you already invested in click to call widget because your competitors are taking huge advantage of it!!

Do you know, even after having quality traffic on your website, why is your conversion rate still low? It may be because your users find it difficult to reach out to you for any queries. The trending and the vastly used solution is to deploy Click-to-Call technology that makes it easy for your potential customers to connect with your brand via Calling. 

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Cloud, Technology News 0 comments

Blog-PBX-vs-CC

First, we understand what cloud contacts are before PBX. The Cloud Contact Center is a comprehensive suite of tools, applications, and cloud-hosted services for call centers or enterprise customer support departments. The cloud contact center can include tools and applications for sending phones, messages that include chat, SMS, social media, robot, etc., as well as email, CRM, and the Omnichannel.

The cloud telephony application simplifies the flow of incoming and outgoing business calls and includes a number of productivity-enhancing and tracking features. This phone feature can be provided in two ways, namely Cloud PBX and Cloud Call Center. Let’s discuss the differences in the features of these applications, but first look at what each application means. Read More

Cloud 0 comments

Blog-Relationship-and-CT

How do you prefer your work? Allocated or dispersed? How would it feel to shift from one place to another for every single piece of information? Imagine an accountant has to visit a place, then record transactions, visit the place, then record transactions – it will become a non-stop process that continues till you have all records.

Customers expect a seamless experience when communicating with executives. To stay ahead of the competition, your organization must ensure the service of instant messaging, phone, and email service.

According to Aberdeen Group, the company, on an average, loses about 25% of its customers due to poor customer service. Remove the loss with an efficient CRM phone system, and retain around 89% of customers.

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TollFree Number 0 comments

Blog-Enhance-CX

Thriving in the business market has drastically changed over the last decade!! Let’s see how you can become a leader in this fast-paced business marketing environment to enhance customer experience. 

Customer experience is one of the most prominent factors that help to determine how a business will thrive. A product or service may be great, but if it cannot retain the customers, then there is something missing!! 

Nowadays, Customer Experience has become the oil in your engine because it plays an integral role in determining whether your business will succeed or fail. 

Read More

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