Protect Customer Data in Contact Center with these best Practices
Security should be the first priority of call center leaders, keeping customers and their data protect from cybercriminals. Around 98% of all cyberattacks directly target individuals and call center agents through phishing attacks and other kinds of social engineering.
Every now and then, there’s news of cyber or malware attacks; affecting the accounts of millions (however, quick actions taken to secure it). At the beginning of the pandemic and remote work, customers were insecure about data compromisation.