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Toll-free is one of the most widely used voice channel solutions for customer engagement. Various advertising and consumer studies have shown that it helps to smooth out customers’ commitment to speech. This is exactly the same motivation why organizations and companies of all sizes want to use it. Organizations in various ventures use a toll free number to contact their customers for help, deals, and so on. Read More
Phone systems play a crucial role for any business. When choosing your business phone system, whether it is a traditional landline system or a modern technology-backed VoIP system- you should consider a few points before you make a decision.
Are you in a battle to decide whether a VoIP or landline system is better for your business? Then, keep reading further to know which method wins. Read More
Monitoring and measuring customer satisfaction are notable discussion topics in boardrooms and call centers. With technological evolution and advancement, the business environment is becoming more and more challenging day by day. Businesses want to know whether customers are happy with their products and services and that can only be done by surveys.
What impact their product and services have created on customers, where do they have to work, change, or innovate?
Call Centers work on multiple campaigns including lead generation, calls, inbound leads and follow-up calls. But merely working on campaigns is not enough if you do not utilize or benefit technology in enhancing the operational efficiency of the campaigns.
Agents manually dialing customer numbers tend to waste most of their time. Taking advantage of AUTO-DIALER is a great solution to it.
Let’s see how an auto-dialer can benefit your business!! Read More
Everyone must think ‘contact center’ and ‘call center’ are just synonyms. But no, there’s a key difference between the two. The contact center is the platform or hub that manages customer communications and customer services across various channels. It includes phone, email, live chat, messaging, and social media.
Contact center software provides all customer-facing services at a single platform. Whereas a call center is a hub where customer conversations is taken exclusively via phone channels. The call center focuses on inbound and outbound phone calls. Read More
Only in the last year has the world changed a lot. With the coronavirus pandemic, the world is stuck, and the way we operate, the world runs, and the way we live have changed. The way people expected to live in the big 2021 and post-2021 world is not what it has been. All this hardship also means a new reality – being locked up at home and not meeting friends, family and even co-workers.
In such incomparable times, video conferencing solutions have come to our aid. From traditional businesses to family reunions, video conferencing platforms have supported it all.
