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Attracting leads and converting them is one of the most obvious things businesses want. But at present, the excessive practice of customer calling has stopped customers from answering most phone calls or making contact with a brand. It has become difficult for agents to connect and hear from customers. Read More
How to increase digital trust with customers? In the age of digitization, it is a strategic requirement for most businesses. To achieve the organizational goals, you have to provide exceptional user experience, determine acceptable risks, and define the operating model.
This isn’t an easy task. But to reach millions of prospects, find a solution that is accessible, usable, and appropriate for business and its users. Read More
A shared customer service philosophy can help you solve any crisis, and for years companies have been practicing it to provide the best customer experience. Many factors influence customer experience like strategy, tools, internet connectivity, etc., but what ties all together is customer service philosophies. Read More
The real estate industry has been booming due to the increased demand for homes and accommodation. This sector faces fierce competition given the huge client base and many competitors. Experts believe that the real estate companies that use innovative methods and technology to better their business operations have a significant competitive advantage.
Businesses globally witnessed and experienced a dramatic change in the last two years because of ‘Coronavirus.’ It has disrupted people’s livelihoods, but everything recovered (not fully yet). Similarly, the industry of call centers encountered the issues of remote working – interacting with countless customers and solving their problems. There were many instances when call center agents were unable to connect with every customer. It increased the call drop rates. Read More
Gone are the days when UCaaS (Unified Communications as a service) and CCaaS (Contact Center as a Service) were viewed as separate entities aimed at various user groups. Today, platforms and capabilities are converging to assist enterprises and contact centers in improving customer and employee experiences. Read More
