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The financial services sector has been accelerating with digital transformation. They are turning their customer experience (CX) to stand out from the competition and be a differentiator in the market. A survey revealed that 63% of respondents would consider switching banking/ finance service providers if they do not receive communication as per their expectations.
As we know education industry is all about exchanging and sharing knowledge. The communication between different stakeholders (parents, educational body, students) needs to be transparent and open for the purpose of attaining determined goals. Having the right medium for communication is necessary for ensuring smooth interaction between students and the educational institute. Since communication is dependent on technology due to distant learning, cloud telephony can transform the way students receive learnings regularly. Cloud telephony acts as a unified communication system for empowering the education sector with tech-savvy solutions. With zero cost investment and no backend hardware, it significantly reduces the infrastructural and maintenance costs. Read More
Attracting leads and converting them is one of the most obvious things businesses want. But at present, the excessive practice of customer calling has stopped customers from answering most phone calls or making contact with a brand. It has become difficult for agents to connect and hear from customers. Read More
How to increase digital trust with customers? In the age of digitization, it is a strategic requirement for most businesses. To achieve the organizational goals, you have to provide exceptional user experience, determine acceptable risks, and define the operating model.
This isn’t an easy task. But to reach millions of prospects, find a solution that is accessible, usable, and appropriate for business and its users. Read More
A shared customer service philosophy can help you solve any crisis, and for years companies have been practicing it to provide the best customer experience. Many factors influence customer experience like strategy, tools, internet connectivity, etc., but what ties all together is customer service philosophies. Read More
The real estate industry has been booming due to the increased demand for homes and accommodation. This sector faces fierce competition given the huge client base and many competitors. Experts believe that the real estate companies that use innovative methods and technology to better their business operations have a significant competitive advantage.
