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Businesses globally witnessed and experienced a dramatic change in the last two years because of ‘Coronavirus.’ It has disrupted people’s livelihoods, but everything recovered (not fully yet). Similarly, the industry of call centers encountered the issues of remote working – interacting with countless customers and solving their problems. There were many instances when call center agents were unable to connect with every customer. It increased the call drop rates. Read More

Blog-Non-Profit-Voice-Broadcast

Spoken messages are more powerful ways to connect with your supporters, customers, and employees. They enable you to successfully connect with emotions and tone. Despite this, they are underutilized resources. A phone call may not only successfully express your message, but it can also feed and deepen your relationships in ways that a written text or e-mail cannot.

However, how do you do it on a large scale? Voice campaigns allow you to efficiently reach out to individuals, increasing engagement while keeping expenses low. Read More

Blog-Mistake-SMS

Every company has one end goal – to make a profit. The only way to succeed in such competitive and saturated markets is to focus on innovative marketing strategies and ignore mistakes. SMS marketing is one such strategy that can help you increase your revenue.

As the number of smartphone users grows to more than 90% of the population, businesses need to be on mobile-friendly platforms where their customers are. Read More

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“Get closer than ever to your customers. So close that you tell them what they need well before they realize in themselves,” Steve Jobs

It is a handful of messages for all sizes of businesses to understand the customers and their needs. A successful business holds a sense of consumer needs and tastes amid the volatile market. To make your brand stand out and reach out to relevant customers, you need to get close to your customers. Read More

Blog-CRM-Tools-and-Practice

When the complete customer support team is working together and utilizing the correct call center tools and best practices, the organization’s success is imminent.

Call center managers’ jobs go beyond hiring and managing a team. It’s also about looking for ways to innovate and improve processes and operations for lasting success and sustainability. Read More

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