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TollFree Number 0 comments

Toll Free, Mental Health

Mental health, its importance and its role in shaping individuals have been discussed at length for the past few years. The debate on healthy work-life balance has reached a public debate and is now more emphasized than ever.

Several reports have highlighted how the pandemic affected the mental health of working professionals, with more and more people talking about it. With this in mind, and in response to the mental health problems caused by the pandemic, the Department of Disability Empowerment (DEPwD) launched a free mental health helpline last year. Read More

Cloud 0 comments

How can Cloud-Based Conference Call Services Help Your Sales Team

As most companies are still working remotely (due to the COVID-19 pandemic), the communication gap has widened. But the good thing is that you can fill the gap and improve the performance of your sales teams with cloud-based conference call services.

Cloud conferencing services allow you to communicate with your entire sales team, no matter where they are. During conference calls, you can discuss, brainstorm, and solve common sales problems to increase conferences. Read More

Marketing 0 comments

The Art of Open-Ended Questions in Sales

Asking the right questions at the right time and place is an art in Marketing. It can help you bring value to your prospects, customers, and yourself. You need sets of some good questions to keep the flow or to know more about your customers.

These high-value questions for sales have the power to create a better learning experience for either end of the deal. Usually, depending on the quality of the questions, these give value to both parties. Read More

Hosted IVR 0 comments

A Complete Guide of IVR Number

If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.

We all know the first impression is the last, so meeting customer expectations is a must.

Interactive voice response (IVR) can be the first thing your customer encounters. Then it is not surprising that companies are ready to improve the efficiency of IVR in another world. Read More

Hosted IVR, TollFree Number 0 comments

Understanding Virtual Phone System

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More

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