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“This is frustrating that I have to call so many times, but not one agent can help with my problem,” do these complaints sound similar? Well! several agents can relate to it, but using cloud contact centers can help you reduce or eradicate these issues. There is a lot of pressure on contact center professionals these days, including management of queues, technology, quality, KPIs, and a lot more.

Satisfying customers are the ultimate idea businesses with staying power have been directed to. An added care and elevated position in business strategy often come with an expectation of near-perfect execution. Perfection isn’t possible, but excellence is!

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Work-Efficiency-Blog

Introduction

The work from home edition has completed a year following the pandemic (the life-threatening Coronavirus), which is expected to extend another year. Initially, Corona was only known as a drink to enjoy, however now it is known as a ‘virus’ that has disrupted the world economies. During the pandemic, not everyone got the opportunity to work from home. Many lost their businesses, many lost their jobs, and more importantly, many lost their loved ones.

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Cloud-and-HR

No matter what you want to call it – teleworking, teleworking or teleworking – teleworking has expanded in recent years. And this is what we now see as a “new normality.”

Remote working has proven to be a vital strategy for business continuity. The resilience of teleworking has made organizations successful in remote environments. Read More

Cloud-based-contact-call-center

Most contact centers operating today work with old technology and call center software that cannot keep up with customer and business communications. The cloud-based contact center is a modern alternative to on-site contact centers using the latest communication technology. It offers many benefits to companies that want to constantly meet and exceed their customers’ expectations.

If your business is still dependent on legacy contact center technology, you’re likely to feel the pain of the limitations of your system. There are times where you might face difficulties in adding new channels (such as SMS or Facebook Messenger) or easily update your phone menu. You may have used a cloud solution or two, but they will remain silent among the rest of your systems and can’t talk to each other. This is a disappointing position. It’s hard to help customers if your technology works against you. Read More

Cloud-Telephony

Cloud technology has gained popularity in the business environment and is growing by leaps and bounds. For many businesses, voice communication is an important part of communicating with customers and vendors. Voice communication has more potential than other communication and can enter into or break a deal. When it comes to CRM, voice plays a vital role and shows its impact on the customer experience more than anything else. This is where cloud telephony comes in. Over time, the use of cloud telephony in the field of SMEs (small and medium-sized enterprises) will increase significantly.

According to the Gartner report, the cloud services sector has increased to $ 383 billion in 2020. If you still use the old and traditional PBX (Private Branch Exchange) system, it means that you are lagging behind your competitors. The development of new technology has made communication easy and efficient. You can easily migrate to cloud-based services without the need for additional infrastructure or technical knowledge. Read More

cloud-based-services

Consistent marketing can give your company recognition. You can reach your audience with an effective marketing plan, and it is easy for your customers to find your company or services. Organizations must consider voice services in their marketing strategy.

Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach you & you can answer their queries. So you can improve customer satisfaction. With cloud-based voice branding, you can provide customer service from anywhere. Read More

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